People Shop

Frequently Asked Questions

• INTRODUCTION

You’ll find the answers to the most frequently-asked questions about People Shop for Customers and Associates here. If you can’t find what you’re looking for try looking in the How it works and Terms & Conditions pages.

Customer Questions

• What is People Shop?
• How does it work?
• How much does it cost?
• What do I need to register?
• What skills are available?
• What do the skill levels mean?
• How does the star rating work?
• What if an Associate doesn't have any customer satisfaction ratings?
• How does the feedback and satisfaction process work?
• How should I rate an Associate?
• Why should I rate an Associate?
• Does People Shop vet Associates?
• Are the Associates insured?
• Once I select an Associate how long will it take to confirm the job?
• How do I know an Associate has accepted a job?
• Am I safe letting a stranger into my home?
• What if I have to cancel?
• What happens if an Associate does not turn up?
• What happens if a job takes longer than I was quoted for?
• What happens if there is a dispute?
• What happens if I want to make a complaint about the Associate?
• How can I unsubscribe from People Shop?

Associate Questions

• What is People Shop?
• How does it work?
• What do I need to register?
• What skills are available?
• What do the skill levels mean?
• How do I attract Customers?
• What should I write in my personal profile?
• How does the star rating work?
• What if I don't have any Customer satisfaction ratings?
• Who determines the price of a job?
• How much should I charge?
• Does People Shop take a cut or % commission?
• How do I get paid?
• What are the People Shop charges?
• How do I pay People Shop charges?
• How do I know there is a job waiting for me?
• How long do I have to accept a job?
• What happens if I have accepted a job and then I am unable to make that date?
• What happens if I turn up for a job and the Customer isn’t there?
• What happens if a job takes longer than expected?
• Do I need insurance?
• What happens if there is a dispute?
• What happens if I want to make a complaint about the Customer?
• Am I safe going into someone's home?
• How can I unsubscribe from People Shop?