Frequently Asked Questions
What is People Shop?
People Shop is a service that puts people looking to buy help in touch with people who want to sell their skill, time or service. People Shop is different in that we mainly focus on the informal labour market rather than established businesses. Our Sellers could be students, retired people or working professionals who want to earn money in their spare time.
How does it work?
A few simple steps:
- You register free of charge
- You use our simple search facility to select what type of help you would like and when you would like it
- You’ll be show the Sellers that best match your requirements
- We contact the Sellers on your behalf
- When a Seller accepts the job we exchange your contact details
- The Seller does the job and you pay them directly
- We’ll then ask you to complete a short, online satisfaction feedback form
How much does it cost?
People Shop do not charge Customers for using our service. Sellers set their own rates and each job is pre-quoted so you can how much they charge.
What do I need to register?
You will need to be over 18 years old and have a UK email address and telephone number.
What skills are available?
People Shop offers a broad range of services.
What do the skill levels mean?
The skill levels represent the Seller's view of his/her competence in a particular service. Skill levels are presented as rosettes:
- Green = Average. This shows limited skill or experience
- Silver = Experienced. This means that the Seller has done this type of work on more than one occasion
- Gold = Expert. A Seller with extensive experience and/or qualification/training
Please remember People Shop doesn't vet Sellers or validate their claims.
How does the star rating work?
When an Seller completes a job, Customers are asked to rate them on timekeeping, courtesy, value for money and quality of services. The score is presented as stars and what you see is based on the Seller's average last five scores.
What if a Seller doesn't have any customer satisfaction ratings?
The Seller may be new to People Shop and cannot start to build their rating until they complete work. But remember that all Sellers know they will be rated and will be keen to build a positive profile for the future.
How does the feedback and satisfaction process work?
Once a job has been completed we will ask you to fill in an online feedback form and the results will be made available for other customers to view. If you do not complete this within 48 hrs the Seller will automatically be given a positive satisfaction rating.
How should I rate a Seller?
Please do be realistic in your expectation and bear in mind the skill and experience of the Seller. Try to give a fair and honest appraisal of the service you received and keep comments constructive and polite.
Why should I rate an Seller?
Your feedback will help encourage good service and promote best practice. If an Seller provides an excellent service, it is good to let others know. Conversely, if someone is unreliable or provides a poor service, you will help warn others!
Does People Shop vet Sellers?
No, we do not. We have no control over and are not responsible for the quality, reliability or ability of the registered Sellers. As with every other service you should evaluate the Seller's credentials and ensure you are happy and comfortable with what they tell you.
Are the Sellers insured?
Obtaining insurance is a matter for the Seller and if this is important to you, you should confirm directly with them what level of insurance they have and what evidence they can provide. People Shop does not provide public liability insurance cover and in any event is not liable for any damages resulting from a breach of the contract entered into between yourself and the Seller.
Once I select a Seller how long will it take to confirm the job?
As soon as you make your selections we contact Sellers – they have two hours to accept the job before. If there is still no response after a reasonable period we'll let you know.
How do I know a Seller has accepted a job?
As soon as a Seller accepts a job you will receive an email.
Am I safe letting a stranger into my home?
Personal safety is all about common sense. As in any other situation where you are letting someone into your home we would strongly recommend you trust your instincts and take sensible precautions which may include advising friends of the arrangements you have made or making sure you are not left alone.
What if I have to cancel?
Out of courtesy you should inform the Seller know as soon as possible so they can accept other work.
What happens if a Seller does not turn up?
The fact that you can provide satisfaction feedback will discourage this behaviour but unfortunately there's nothing people shop can do to stop this from happening.
What happens if a job takes longer than I was quoted for?
You should discuss this directly with the Seller and come to a mutual agreement.
What happens if there is a dispute?
Any dispute is between you and the Seller and you should discuss your issues directly with them to try to reach a resolution. People Shop will not arbitrate dispute resolutions between Customers and Sellers.
What happens if I want to make a complaint about the Seller?
People Shop will not arbitrate dispute resolutions between Customers and Sellers. You may wish to Contact us with your complaint and if we consider it appropriate, at our sole discretion, we may Suspend the Seller's use of our Services in accordance with our Terms & Conditions.
How can I unsubscribe from People Shop?
Please email info@peopleshop.co.uk from your People Shop login email address with "Unsubscribe" in the subject header and your name, postcode and phone number in the email address body text. Your account will be tagged for deletion and your request actioned when the systems administrator next runs the process.
Questions for Sellers